9/3/2023 0 Comments Scalemaster 2Unfortunately, matrices usually create another set of issues: lack of decision-right clarity, which drives slow decision making and siloed behaviors aimed at maximizing individual goals “lowest common denominator” answers as a result of the many committee structures employed and cost blowouts due to the duplication of support. The idea is to capture economies of scale, scope, and skill while creating strong accountability and ownership by pushing decision making down as close to the customer as possible. The leaders of most large, global firms have endeavored to achieve the best of both worlds through the creation of a matrixed organization. This often leaves organizations both competitively vulnerable and held hostage to rainmakers, as the client relationship is largely owned individually rather than institutionally. ![]() Those who emphasize local autonomy, however, often create massive inefficiencies, competing priorities, and inconsistent client service. Those who drive integration and standardization from the top down often stifle business-level innovation, entrepreneurship, and client responsiveness, which can further create talent attraction and retention issues. Capturing the full value of operating as one firm, however, is elusive for most. The value of working together is intuitive to most leaders. They scored more than 100 points every game and took home the gold. We don’t have any continuity at all.” Scottie Pippen put it more succinctly: “We do not know how to play with each other.” This wake-up call-to operate as one team-was what they needed to come together and ultimately dominate the competition. In the words of Michael Jordan, “We got killed today. Yet in its first month of practice, the Dream Team lost to a group of college players by eight points in a scrimmage. The 1992 US Men’s Olympic basketball team-often referred to as the “Dream Team”-is a fitting analogy for the upside, and downside, of working together as “one firm.” The team included some of the greatest players in the sport (Charles Barkley, Larry Bird, Patrick Ewing, Magic Johnson, Michael Jordan, Scottie Pippen, Karl Malone, and so on).
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